Chicago, IL Customer Bill Of Rights

We here at National Body Works  want to work with you and your insurance company, to make sure you receive the right information and options when fixing your car. Your insurance policy is a contract between you and your insurance company. Do not be intimidated when dealing with them. Your insurance company agrees to provide agreed upon services in return for the premiums that you pay them. It is your money and your contract with the insurance company. Insist that your needs as a customer are met. Do not allow your insurance agent to minimize the claim situation.

Insurance Claims and Your Rights: 

Insurance Companies are required to deal with you "in good faith." If you believe an insurance company is NOT dealing with you in a fair and equitable manner, you can contact  the Office of the Department of Transportation:

Office of the Department of Transportation
3215 Executive Park Dr.
Springfield, Illinois 62766
Tel. (217) 782-4518

Illinois State Laws:

Illinois State Laws protect your rights as the owner of the vehicle. This means that you have the right to have your vehicle repaired at the repair facility of your choice. Insurance companies are prohibited from mandating that you use the repair facility of their choice. Even though many insurance companies have contractual arrangements with local repair facilities, you do not have to use their service. You have every right to thoroughly investigate and evaluate repair facilities.

State Laws do NOT require you to get more than one estimate, but you may want to do so to assure that you are getting the appropriate service. If you have had previous experience with a collision repair facility and would like to have them do the work, your insurance company must accept that repair facility’s reasonable repair estimate. This is the case even if it is the only estimate you obtain.

For More Information About Insurance Claims And Your Rights Click Here

Contact National Body Works  today at 773-777-6562 to schedule a free estimate or to learn more about our insurance claim services.